Terms and Conditions


All prices shown are in UK pounds sterling and include VAT where applicable.

Refunds and Exchanges

We are confident that you will find our products to the highest quality in every way. However, if you are not completely satisfied with your purchase from ‘EcoBallsDirect.co.uk’, simply return within 30 days in its original condition and the product cost will be refunded in full – Please note that we cannot refund any return postage costs.

We will refund the cost of any item damaged in transit or found to be faulty, together with postage and packing costs, providing this is returned to us via Royal Mail within fourteen working days of receipt of order. If returning a product to us, please email [email protected] with the details before doing so.

All refunds will be processed within fourteen working days.

Customer Complaints

We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders and notify you upon despatch. If our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please email us at [email protected].

If you unhappy with the service you recieve from EcoBallsDirect.co.uk, please contact us immediately in order that we can rectify the situation. All emails we be responded to within 3 days. We will also keep you informed of everything we are doing to correct the situation until the problem has been resolved.

Privacy Policy

We are committed to protecting your privacy. We will only collect information that you give at the time of ordering or registering with us (in accordance with the Data Protection Act 1998).

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team.

For security purposes all credit card transactions are handled via a secure server and processed by SecPay, our online clearing agents. EcoBallsDirect.co.uk have no access to your credit card details.

The above terms and conditions do not affect your statutory rights.

If you have any further queries relating to this site, please email [email protected].

Many thanks for visiting.

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